For custom products all sales are final on items sold through the Gear Up Sports Website. For this purpose, a custom product is any item that has received additional printing or embellishment, not on the garment when received from the manufacturer. This applies for all current and future embellishment methods used by Gear Up Sports. These methods include, but are not limited to, silk screen, heat press, tackle twill, embroidery and applique.
For custom products only, items that were sent in error of size or color, or are defective will be eligible to be exchanged or have a refund issued. Refunds for items with errors or defects will include shipping.
For standard items with no customization, returns will be accepted for unused/new items only. Items must still have tags on them. Customer is responsible for paying shipping to return the item and will be charged a 25% restocking fee.
In order to return an item for any of the above reasons you MUST REQUEST a return authorization number by completing the return form on the Gear Up Sports online store Website. The form can be found under the Customer Service section. Items returned without a return authorization number will not be eligible for a refund.
Items that do not meet the terms and conditions above, and are returned to Gear Up Sports, INC. will not be eligible for refund.
Refunds will be processed to the credit/debit card used to purchase the item. Please allow 2 weeks from the date the product is received by Gear Up Sports for the credit to appear on your statement.
For additional information or questions contact us at 503-747-5032 or firstname.lastname@example.org