FAQ

Customer Service

Please check your Junk/Spam email folder. All notification emails come from customerservice@gearupsports.net.

If you checked folder and could not find the notification, and/or would like to know the status of your order, please contact us via email or phone. 

Please check your Junk/Spam email folder. All email notifications come from  customerservice@gearupsports.net.

If your email cannot be found in your spam folder, there may have been an issue with your email address when you submitted your order. Feel free to contact us via email or by phone if you suspect this is true for you, and we'll be happy to provide your confirmation number and update the email address if necessary.

Items available on team stores depends on organization, league, and team. If you are interested in purchasing just one item from a player pack (typically used for extra jerseys and pants), and the item is not available as an a la cart option in the team store, please contact the Gear Up Sports Customer Service team at customerservice@gearupsports.net.

When an item is out of stock, it is removed from our websites until more stock is available. 

If you would like to purchase a garment that is not currently available in your store, please contact your organization’s Uniform Coordinator for assistance.

We apologize for any inconvenience that this may have caused you.

Gear Up Sports defines a "defective" garment as one that arrived in your package with damage, including holes, runs, rips, or tears in the garment, or items that have been sewn incorrectly. 

We process these on a case-by-case basis due to the flexible nature of the clothing industry standards. If you believe your garment is defective, please follow these steps:

  • Send a photo of the garment, the defect, and the garment tags, to customerservice@gearupsports.net
  • Include your league name and order number in the email.
  • Please include a brief description of the defect if it is not obvious in the photos. 

Upon receipt of the photos, we will assess the damage or defect, and work together with you to provide appropriate accommodation.

Quality is important to us at Gear Up Sports.  Should you have any issues with your order, please contact us at customerservice@gearupsports.net, or via phone at 503.747.5032 x1, so that we may assist you in finding a resolution.

Is your garment customized?

Garments that are customized, either with personal name/number, or team images, are not eligible for exchange, return, or refund. This includes, but is not limited to, silk screen, heat press, tackle twill, embroidery, and applique customization. 

We encourage all buyers to consult this link: https://www.nike.com/us/en_us/sfg/mens-tops-sizing-chart for the most updated sizing recommendations from Nike. 

 

Is your garment blank?

Garments that have not had any customization from Gear Up Sports or our partners are eligible for return, refund, and exchange within 30 days of receiving the gear. Items must be unworn, unwashed, and include original tags. Shipping both to and from our warehouse is the responsibility of the purchaser. 

Please reach out to customerservice@gearupsports.com to begin the return or exchange process for these items. 

 

Phone and Email

We have a dedicated team of Customer Service Professionals available Monday through Friday, from 8am to 5pm PT, to help solve problems and answer questions. 

You can email us at customerservice@gearupsports.net, or give us a call at 503-747-5032, ext 1. 

Mailing Address 

Gear Up Sports

c/o Customer Service

5831 NE Cornelius Pass Rd

Hillsboro, Oregon 97124

 

 

Orders

For ease-of-use, as well as financial security purposes, we recommend using your league's teamstore site to place your orders. If you do not know the web address for your league, please contact your coach or league coordinator for more information.

If you are having trouble placing your order, or are in need of a size not listed as an option on your team store, please contact us at customerservice@gearupsports.net and we will assist you in completing the online ordering process.

We recommend following the instructions below to get the most benefit out of your customized garment. 

Failure to follow these recommendations can result in malfunction of numbers, logos, and names included on your garment. We cannot accept returns, refunds, or exchanges for garments damaged in the cleaning process.

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Step 1:

Once you have added the items you wish to purchase to your cart, select "shopping cart" from the gray bar at the top, right side of the screen. 

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Step 2:

Verify your order is correct and scroll down to "What would you like to do next?". Select "Use Coupon Code".what_would_you_like_to_do_next_edited.png

 

 

Step 3

Enter your coupon code. Coupon codes are case sensitive, so be sure to type your code exactly as it is issued. 

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Step 4

Apply coupon code.

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Step 1:

Add the garments you will need to your cart. 

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Step 2:

Go to shopping cart.

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Step 3: 

Proceed to check out.

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Step 4: 

Enter your information and verify steps 1-4 of the check out procedure are correct.

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Step 5: 

Select your payment type and add any additional notes you would like to include on your order. Once this information has been enetered, click on "choose file" under Optional File Upload. You can upload files in xls, xlsx, & csv formats.  

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Step 6:

Very that you have uploaded the correct file.

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 Step 7:

Select "continue".

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Step 8:

Enter your payment information and confirm your order.

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Closeout items are never-sold items that we are phasing out of inventory.

Closeout items are final sale. We do not accept returns or exchanges on garments that are closeout items.

When purchasing for a team, we recommend selecting garments that are not listed as a closeout item, in case additional items need to be purchased later due to new teammates, lost garments, or sizing change of an individual player. 

Nike sizing depends on a few different elements, including age (Youth/Adult sizing), gender (Man/Woman/Unisex), and garment end-use (what is the garment being worn during?). 

As our customized garments from Gear Up Sports cannot be returned or exchanged once purchased, we recommend checking your size and measurements with this guide: https://www.nike.com/us/en_us/sfg/mens-tops-sizing-chart

This chart is the most up to date look into the standardized sizing they utilize. If you have questions about a certain garment fit, please reach out to the Gear Up Sports Customer Service team, or the Nike customer service team at 1.800.806.6453. 

 

The Expedited Production option allows for your order to be processed on a different timeline as our standard order processing. Orders with expedited production are shipped within 2 business days of order submission.  

Additional fees are associated with this timeline, and are found under "Step 4" during the check-out process of your order.

This is different than choosing a quicker shipping method. Changing shipping method does not affect standard production processing times.

Policies

Once your online order has been submitted, you will not be able to edit your order yourself.

If you realize you made a mistake, and you are within 24 hours of submitting the order, you can call our customer service line at 503-747-5032 x1, or email us via customerservice@gearupsports.net as soon as possible to make necessary adjustments. Changes can only be made to the items already existing in the order (change a size, color, or customization preference).

If you need to add more items to your order, you will need to submit a new order via your team store. If you contact us within the 24 hour timeline, we may be able to ship items together and refund the cost of shipping for your second order. This accommodation cannot be guaranteed, and will be processed on a case-by-case basis. 

 

Our operations are unique in that orders are processed and customized at a rapid rate. Because of this, there is a very limited window in which we can cancel or adjust orders that have been placed. 

Adjustments and cancellations can be made within 24 hours of order submission. If you completed your order over the weekend, you can make adjustments up to 3pm on the following Monday. 

Due to the nature of our expedite process, orders that have processed with expedited production are not eligible for cancellation or adjustment within the 24 hour window. 

 

Customized Gear 

A “custom” product is any item that has received printing or embellishment from Gear Up Sports and/or their industry partners. This applies to all current and future embellishment methods used by Gear Up Sports. These methods include, but are not limited to, silk screen, heat press, tackle twill, embroidery and applique.  

Customized gear cannot be returned to Gear Up Sports. If a garment has a team logo on it, it IS considered customized and will not be eligible for return without the express approval of a member of the Gear Up Sports team.  

Items sent or altered in error by Gear Up Sports, including wrong size, wrong color, and wrong embellishment may be eligible for return/exchange. These are assessed on a case-by-case basis. Please contact us via customerservice@gearupsports.net within 48 hours of receiving your gear to ensure we can accommodate.  

 

Non-Customized Gear (Blank Garments) 

Returns and exchanges for blank garments and accessories are accepted within 30 days of the date the items were received. Items must be unworn and with original tags still attached. Items must be sent back to our warehouse before a replacement item is sent.  

Items received by Gear Up Sports outside of the 30-day timeframe will not be eligible for refund or exchange.  

 

Shipping and Receiving

Our warehouse operations limit our ability to offer order pick ups. It is for your convenience that all orders are shipped directly to the address you provided on your order. 

If the shipping address is incorrect or you feel there has been an error with the shipping of your order, please contact us via email at customerservice@gearupsports.net

 

 

You will be notified by email from customerservice@gearupsports.net when your order ships. Please check your SPAM folder if you think your order should have shipped and you do not see the email come through. 

The email will contain a link to track the order. Tracking is updated by our logisitics partners and once it has left our warehouse, we have no ability to change the shipping duration or route.

Once your order has been delivered, you will receive another email with the delivery details.

Tracking information for packages is sent via email as soon as the package leaves the Gear Up Sports facility. 

If your package has not delivered within 48 hours of the anticipated delivery date, or is showing as "Delivered" by the carrier, please contact us at customerservice@gearupsports.net.  We will work with the carrier to attempt to locate your package.

Any shortages or missing packages must be reported to Gear Up Sports within 48 hours of (anticipated) receipt of package, in order to adequately investigate the situation and accommodate as necessary.

If you did not receive tracking information via email, please check your SPAM folder before calling or emailing Customer Service. 

All orders are typically processed through our system within 10-12 days of order date. Processing does not include shipping time, which is dependent on your location.

If your order is needed sooner than the normal processing time, you may want to consider our expedited production option - this will ensure your item is processed and shipped within 2 business days of order date. 

Additional shipping options are also available (prices listed during check out process), but no shipping option will decrease the 10-12 day processing time. 

If you are unsure which option is best for you, please reach out to our customer service team via customerservice@gearupsports.com and we can recommend a course of action.